The jurisdiction of the Ombudsman Committee covers all issues of governance of the Corporation of ISIJ of Toronto and its members. These are:
7.1 The Committee shall investigate written grievances or complaints from the membership on issues of non-compliance of the governing documents of the Corporation (including the Articles, By-laws, Code of Ethics) by Members of the Corporation in accordance with section 4.09 of General Operating By-Law No.2.
7.2 The Committee will investigate issues relating to non-renewal of membership in accordance with section 4.06 (e) of the General Operating By-Law No. 2.
7.3 The Committee will only intervene when a complainant is unsatisfied with the BoD’s response or the complaint has not been addressed within reasonable time (one month).
The Committee will only deal with complaints about bodies that are within our jurisdiction, after existing complaints mechanism have been utilized.
Complaints beyond the Ombudsperson’s mandate should be addressed directly to the governing body responsible for it.
The Ombudsman Committee can choose not to pursue a complaint based on such factors as whether or not the issue is still current, alternative remedies exist, the matter involves public policy rather than administrative issues, or the complaint is deemed frivolous or vexatious by the Ombudsman Committee.